Returns & Exchanges
At TONYMOLY, we want you to be completely satisfied with your K-beauty routine. If you are not happy with your purchase, we accept returns of unopened and unused products within 30 days of delivery.
Initiate Your Return
Contact our customer support team with your order number and the names of the items you wish to return to receive a Return Authorization.
Pack Your Items
Securely place the unused products in their original packaging to ensure they are protected from damage during transit.
Ship the Package
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing